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August 19, 2009 08:36 PM UTC

So That's Why You Preferred Wild Oats?

  • 22 Comments
  • by: Colorado Pols

As the Boulder Daily Camera reports:

Whole Foods, the largest natural foods grocer in Boulder County, is doing damage control and apologizing to its customers amid growing calls for boycotts against its CEO’s views on health care.

John Mackey, Whole Foods’ founder and chief executive officer, caused a stir after he wrote a guest opinion in the Wall Street Journal against a “massive new health-care entitlement” that will “move us much closer to a government takeover of our health-care system.”

The stance and his eight suggested reforms – including removing legal obstacles to making high-deductible plans and health savings accounts more available and for tax forms to allow for voluntary donations to help the uninsured – didn’t sit too well with Boulder resident Judd Golden and thousands of others nationwide.

“I’ve been a stockholder … I’ve been a zealous and enthusiastic supporter,” said Golden, 59, who is chairman of the Boulder County chapter of the American Civil Liberties Union. “But this, to me, seemed like it went over the edge to the extent of failing to be perceptive of who his customer base is.”

…In a letter to customers, Tom Rich, the Pearl Street Whole Foods store’s team leader, apologized on behalf of Whole Foods for Mackey’s words offending some customers, community members and employees.

The letter also included clarifications, such as: Mackey’s opinion was in favor of health care reform; the piece’s headline was changed by the newspaper’s editors from “Health care reform” to “Whole Foods alternative to Obamacare;” and Whole Foods has no official position on the issue.

It’s not the first time that Whole Foods CEO John Mackey has “gone rogue” in ways that Whole Foods has disclaimed as a corporation–remember Mackey getting caught essentially sock-puppeting against local competitor Wild Oats as his company prepared to take it over. That supposedly was Mackey “acting on his own” too…though it serviced Whole Foods’ aims pretty directly.

This is really supposed to be any different? We note the article casts some doubt on the efficacy of corporate boycotts to effect changes–but Whole Foods has a little different niche, and as a result customer base, than other corporations. Isn’t it possible they are more exposed to liberal backlash because of who they are than, say, Exxon?

Comments

22 thoughts on “So That’s Why You Preferred Wild Oats?

  1. for organic food with less of the corporate stank you find at the several thousand Whole Foods chain stores. Ideal Market for the northerners, and Sunflower for the eastenders will work as alternatives.

    A board of directors has a responsibility to fire a CEO who’s hurting business. In fact they have a responsibility to sue him for damages.

    Whole Foods is Wal-Mart for stupid trust-funder hippies.  

      1. Thanks for telling me. I’d just assumed it wasn’t.

        Anyway, Sunflower’s still a nice place, and if you absolutely have to pay twice as much for something as it’s worth, you can still feel good about yourself doing it there.

      1. if I recall correctly.  

        Whole Foods is Wal-Mart for stupid trust-funder hippies

        I concur.  Somehow people think it’s green to by overpriced, overpackaged stuff shipped halfway across the globe, because it says ‘made with organic ingredients’ or some such watered-down meaningless tripe.

        Buy local when possible.  Shop local when possible.  Big Box ‘natural’ foods is mostly a myth–it’s all about marketing an image, then buying from China and faraway lands that undercut local producers and business.  

  2. organics and naturals at Sunflower for Denver area.  Especially good deals on chicken and eggs with no anibiotics or hormones, not strictly organic. Also good deals on produce, often cheaper than conventional fruits and veggies at stores like King Sooper and Safeway.  

    1. I’ve noticed that fresh produce is much cheaper at King Soopers and Albertson’s than it is at Wal-Mart.

      I have to check out Sunflower now too to compare.

    2. even with my Blue Dog congressman.  

      I buy local produce (and grow some too), local, natural meat, and local, natural dairy and eggs.  

      While I generally agree that meat production is more burdensome on the planet, I find it ironic that some vegetarians espousing their diet on environmental grounds buy highly processed, overly packaged food shipped from Mexico, China, Europe, Asia, etc.  

      WF/WO etc. buy the cheapest they can.  They have no other loyalty other than to the bottom line.  

      Corporatized ‘organic’ companies are now getting much of their produce from China, for instance, putting local farmers working to do the right thing out of business, and leaving consumers wondering how ‘organic’ the products really are.  But hey, helps to make a few more bucks so that the CEO doesn’t have to worry about HIS health care!

      Buy local when you can.  Shop local when you can.  And avoid Big Box retailers in all their manifestations whenever possible.  Support local production and local business.  

  3. Ruthless, arrogant, self-inflated ego…

    Whole Paycheck is in for a big fall if its board doesn’t tell this joker to SHUT THE F UP.

    I think some shareholders should sue Mackey for ruining their investment.

  4. Many of the organic and healthy choice options can be purchased at vitamin cottage.  They have a much stricter policy on what they will sell.  They don’t use bags of any kind, and they really work to promote local farmers.  Sunflower, while it does have good deals on some things, doesn’t label its products well.  As an example, try buying grass fed beef there.  The labels won’t tell you whats what.  Other items I have tried to buy there have been misleading as well.  I suggest vitamin cottage as an alternative.  

  5. John Mackey comes across as an emotionally callous individual and has more than once played the part of ‘liar liar pants on fire’.

    Whole Foods practices price gouging.  Why are there prices so high?   Too many employees, free health care and wasted monies on merchandising to name a few.  All bought and paid for by the hoodwinking they do to their customer base.

    The shrink alone at a Whole Foods is outrageous.  They waste so much food!  Good luck finding an employee that is knowledgeable about their products to boot.  They don’t like to hire qualified staff, they like to hire newbies so they can raise them on Whole Foods ‘culture’.   From what I remember, they fired over 90% of Wild Oats leadership when they acquired WO.  It wasn’t a takeover, it was a joke.  

    That’s why I prefer Vitamin Cottage.  Lower prices, educated staff and QUALITY CUSTOMER SERVICE.  Not to mention they are locally owned and operated, each store has access to a free nutritionist for customer consultations and they have strict buying practices that doesn’t allow for the same type of waste that Whole Foods produces.  

  6. I might start shopping there now.  

    Oh – I forgot – he’s not allowed to have his own opinion if if differs from the goofy trust-funder leftie faux-hippies that shop there…

    1. They’re the ones who don’t actually care about universal health care since they never have to personally worry about it. They support Obama because it’s the cool thing to do, but if it ever actually cost them a dollar, they’d be against it.

      Thanks for (again) demonstrating that your primary motivating political philosophy is “pissing off liberals.”

  7. They buy in bulk whatever has been turned down by the other organic grocers and warehouse it.  The stores receive pallets of rotten produce all the time and the employees are expected to cull through it and salvage what they can.  That’s why Sunflower prices are lower on produce than most, but don’t think for a second that they focus on organic produce.  They make a killing off conventional produce and lose money on organics.  

    The rest of the stuff they carry can be found anywhere else for a comparable price.  What brings people into Sunflower stores is the cheap produce, and like I said, it’s cheap for a reason.  Just be careful when you’re picking out your fruits and vegetables.  Sometimes it’s worth paying twice as much for a good organic product instead of taking a risk on conventional garbage.  

     

  8. No, but I’ve worked at all of them and have many friends who work at Sunflower, Whole Foods and Vitamin Cottage.  

    Go out and do some comparison shopping for yourself and you’ll see who has the best prices.  You’ll also get a good idea of who has the best customer service.  I love Virgils Root Beer.  When I saw Whole Foods had it on ‘sale’, I went in to check it out.  Their sale price was ten cents higher than Vitamin Cottages regular price.  I can also get Kombucha for 75 cents cheaper.   The drawback?  Vitamin Cottage employees don’t get free health care or profit sharing like Whole Foods employees do.  That’s one of the reasons I expect excellent customer service at a Whole Foods, because I’m paying to support not only the company but the employee and if I’m treated badly, then I don’t go back.  Why should I pay higher prices to support employees that don’t care about customer service?  There are employees that are good and bad at all mentioned stores, but I’ve always found the customer service better at VC than all others. One exception would be the main VC store in Lakewood.  I’ve walked in there many times and rarely been offered assistance, and that’s where the VC main office is located.  I’ve had the store director carry on a conversation right in front of me with another employee, look right at me and still not offer any assistance.  

    I shop at King Soopers too, but it’s rare you’ll ever find an employee walking the floor during daytime hours, and there isn’t much customer service to be had at KS unless you want to talk to the people at the Customer Service counter, and those employees are usually ill prepared to handle any customer service escalations.  They call the manager and that’s how you get customer service at Kings.  I love their coupon policy and there prices are decent, but I won’t buy their produce unless it’s domestic and that’s hard to find sometimes.

    As far as Sprouts goes, I don’t know anything about them.  Never shopped there, have no inclination to do so and I don’t know anyone who works there.  

    1. Of course, when the VC employee that let’s you buy on the cheap goes to the ER, you pay for it one way or the other.  

      Grocery stores aren’t a model for CS.  No one, except apparently you, expects it.

      So what if SM employees cull through pallets of over ripe food?  Big deal.  Better that than go to the land fill. Sunflower, started by Alafala or Wild Oats founders, I forget which, brings quality food products to the consumer at great prices.  I saw business increase there over the years as more and more of the public agreed with me.

      Here in Sarasota there is only Hole Foods.  Nothing even close.  I hate patronizing them, especially since Mackey is the philosophical opposite of most of his customers.  What an asshole.  

      1. Safeway and the others now have “natural food” selections which are about as healthy as anything Whole Foods could give you.

        The only differences are that

        1) Grocery stores are unionized,

        2) Grocery store stockholders are not complete morons

        3) You’d pay less for the food. But if you really want to just give the clerks twice as much money every time, I doubt anyone would complain too much.

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